Yes, for all international orders the customer is responsible for any charges related returns.

Please check with your domestic courier company what these charges are.

Unwashed, unworn and without (make-up) stains, undamaged items with original labels may be returned within 30 days.

In the event that you as a consumer are not satisfied with your purchase, you can return it within 30 days of receiving your order.

You can do this using the enclosed return form with your order as follows:

1. Complete the return form for quick processing
2. Cut out the return label and stick it on the package
3. Carefully pack the return items in the reusable shipping bag together with the return form
4. Send us the package back - Please note that you must pay for the return costs yourself.
5. After we receive the package, we will process it within 5 working days

Please note: Items must be returned unwashed, unworn (fitting is allowed) and with tag attached to receive a full refund.

We will process the return shipment within 5 working days after receipt. After that, it can take 2 to 3 working days for the bank to process it and for the amount to be in your account.

The refund will be credited back to the account number with which you made the payment under the name:"Stichting Mollie Payments"this is the online payment provider we work with.

Have you ordered via Klarna, then this will show automatically in your account once we have processed your return.

You can return the item you ordered. If we have received the item in good condition, the amount will be refunded to you. For another item or another size, you must place a new order.

Received a damaged item or a complaint about your order? Contact our customer service. Describe the complaint as clearly as possible. We will provide a suitable solution.

Available by phone (Netherlands) Monday to Friday from 09:00 to 17:00 on +31-88-3303611 or by e-mail info@mystylesquad.com